Need something translated in Vietnamese to English (or vice versa)? The VFA offers a translation service to the community for a small fee. Please read below for more information!
To order, please fill out an order form and email to ken.tran at vfaseattle.org. Please click here for order form.
Translation Service Policy
Privacy Protection
The protection of our clients’ privacy is one of our main concerns, and we always make sure your privacy is protected. We do not disclose your information to any third party outside of Vietnamese Friendship Association. In addition, we provide the rights to our clients to remove any privacy related information before sending the documents to us. If you do not wish to inform any particular content, you could replace with a code number so that you can input your correct information after receiving the completed document. Your source documents and completed documents will be deleted from our storage for your safety after a certain period of time.
Fee
45 cents per English word
Methods of Payment
We accept check or cash.
Guarantees and Corrections
We make sure that you receive a quality service. However, there could be human errors. If there are errors or if you need better expression of the contents you could request for a re-check or revision of the documents within one month from the delivery date. If it is due to our mistakes, we will do the corrections or make changes free of charge.
Refund policy
We do not offer full or partial refunds for any reason after placing the order. If there are errors/mistakes in the translation, we will correct them free of charge.
Turnaround time
Before placing the order, we inform you the required time for the documents/projects when sending our quotes. We will also let you know the estimated date of delivery of your order after placing the order. Simpler documents such as flyers can have a turnaround time of 3 to 5 days, whereas brochures, pamphlets, and reports may require 1 to 2 weeks or longer.
We make all efforts to guarantee the date of delivery of the completed documents/projects. However, there could be unavoidable situations such as natural disasters, network problems, computer virus infections, unexpected data loss, sudden illness and other reasons. In case of such situations the estimated delivery date could lengthen. In such an event, we do not take any responsibility for any damages caused by the late delivery and we do not make full or partial refunds. We guarantee that we will send you the completed documents as soon as possible if unexpected situations occur and that all efforts are taken to avoid such situations. We also kindly request our clients to place orders before considerable time to the deadline in order to make sure that you get your completed translations before the deadline.
Methods of Delivery
Generally we deliver documents through email as attachments. We could exchange documents in Microsoft Word, Excel, PowerPoint, Text, PDF, html and other formats. Please contact us if you require a specific format. We could also FAX free of charge for documents less than 10 pages and a small charge will be added for over 10 pages. The express courier and postal service is also available at additional charges. Shipping costs are non-refundable for unclaimed, undeliverable or returned packages, unless the mistake was the result of our error. Return shipping charges may apply for refused or unclaimed packages.
